Refund policy

Return Policy

Effective Date: 7/12/2023

Thank you for your interest in purchasing handmade items from our store. We take great pride in crafting high-quality products, and your satisfaction is important to us. To ensure a smooth and transparent shopping experience, we have developed the following return policy. Please read it carefully before making a purchase.

  1. Returns and Exchanges: 1.1. We accept returns and exchanges within 10 days of the delivery date, as determined by the tracking information. 1.2. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. 1.3. Please note that personalized or custom-made items cannot be returned or exchanged unless they arrive damaged or defective. 1.4. All return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or defective.

  2. Damaged or Defective Items: 2.1. If your item arrives damaged or defective, please contact us within 2 days of receiving the package. We will require photo evidence of the damage or defect to process your request. 2.2. Depending on the circumstance, we will offer a replacement, repair, or refund for the damaged or defective item. 2.3. In cases of damaged or defective items, we will cover the return shipping costs.

  3. Refunds: 3.1. Once we receive your returned item and verify its condition, we will initiate the refund process. 3.2. Refunds will be issued to the original payment method used during the purchase. 3.3. Please allow 5 business days for the refund to be processed and reflected in your account.

  4. Non-Returnable Items: 4.1. The following items are non-returnable: - Digital Downloads

  5. How to Initiate a Return or Exchange: 5.1. To initiate a return or exchange, please contact our customer support team at saucyandchic@gmail.com. 5.2. Provide your order number, a detailed description of the issue, and any supporting evidence (photos, videos) if applicable. 5.3. Our customer support team will guide you through the return or exchange process and provide you with further instructions.

  6. Cancellations: 6.1. If you wish to cancel your order, please contact us as soon as possible. 6.2. If your order has not yet been shipped, we will cancel the order and issue a full refund. 6.3. If your order has already been shipped, please refer to our return policy for further instructions.

  7. Changes to the Return Policy: 7.1. We reserve the right to modify or update this return policy at any time. 7.2. Any changes to the return policy will be effective immediately upon posting the revised version on our website.

Subscriptions: You can cancel a subscription at any time before your next billing date using the link in your order confirmation email or through your customer account. Once a subscription renewal has been charged and the order has shipped, that delivery is covered by the return and refund terms above.

By making a purchase from our store, you acknowledge and agree to abide by the terms and conditions of this return policy.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team.